Return And Refund Policy
Our 10-day returns guarantee
Our 10-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. Please note: we can only accept the return of opened items if they are faulty.
We are unable to exchange items that are not damaged, defective.
Specific rules apply regarding refunds of delivery charges, packaging and other services--see our Refunds Policy.
In the event of Xado India Lubricants Pvt. Ltd. sending you a replacement for a damaged, defective or wrong item, you must return the item to Xado India Lubricants Pvt. Ltd. with in 10 days. Xado India Lubricants Pvt. Ltd. reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 10 days of the date on which Xado India Lubricants Pvt. Ltd. confirms we will issue a replacement.>
This returns policy does not affect your statutory rights.
Our Refunds Policy
This page describes how we calculate refunds and outlines our policy on refunds. Our refunds policy does not affect your statutory rights.
Some notes about refunds:
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase with in four weeks of our receiving your return.
You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.
How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. We will also refund the cost of other services provided to you in connection with your purchase, where applicable.
Items returned under the 10-day returns guarantee
Where you are withdrawing from your purchase between seven and 20 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of packaging, delivery or other services provided to you in connection with your purchase.
Return a Damaged, Defective or Incorrect Item
This page explains what to do if you've received a damaged, defective or incorrect item from Xado India Lubricants Pvt. Ltd. This returns policy does not affect your statutory rights.
If the item is defective
You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the seller directly so that they can rectify the problem for you. If you choose to return the item to us, please follow the instructions below.
If we sent you an item you did not order (an "incorrect" item)
As soon as you find out we've sent you an incorrect item, e-mail us and call us and let us know. We'll send you the correct item as soon as we can. Send the original item back to us (please follow the instructions below) and we'll make sure you are not charged for it.
How to Return Your Damaged, Defective or Incorrect Item
Please follow the steps below to enable us to process your refund efficiently:
1. fill out the back of the delivery slip and or invoice that accompanied the package, giving the reason for the return (including a full description of the fault if the item is defective. In certain circumstances we will require a before and after independent report to verify your experience).
2. if you don't have the original delivery slip and or invoice, include a note detailing the reason for return. This note must include your order number which you will find on the original invoice sent with the original package.
3. wrap the item securely in its original packaging
4. send the package to the address below:
Xado India Lubricants Pvt. Ltd.
133 &134, Vardhman Premium MALL,
Outer Ring Road, Deepali Chowk,Pitampura
New Delhi -110034, India.
please note that we cannot accept returns if you deliver them to us by hand
we will notify you via e-mail when we have processed your return--this may take up to three weeks
Note: In the event of Xado India Lubricants Pvt. Ltd. sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Xado India Lubricants Pvt. Ltd. within 10 days. Xado India Lubricants Pvt. Ltd. reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 10 days of the date on which Xado India Lubricants Pvt. Ltd. confirms we will issue a replacement.
Your Statutory Rights
At Xado India Lubricants Pvt. Ltd., we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 10-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item. Read more about our 10-day returns guarantee.
Please note that we cannot accept returns if you deliver them to us by hand.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip and or invoice, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: additional packaging).
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.